Booking and Logistics

Q: What is the cancellation and refund policy?
A: Cancellations made at least 72 hours before the start time receive a full refund. For cancellations within 72 hours, refunds are not guaranteed, but you can contact us to request a reschedule.

Q: What happens if it rains?
A: We ride rain or shine. We provide free disposable rain ponchos. Just ask your guide at the start of the tour.

Q: Where do we meet?
A: All tours and rentals start at our shop located at Fortunstræde 1.

Q: When should we arrive?
A: For public tours and rentals, arrive 15 minutes before departure for bike fitting. If you are bringing your own bike, arrive 5 minutes early. For private tours, you may arrive at your convenience, but the tour will strictly end at the scheduled time. Please notify us if you will be late.

The Ride and Equipment

Q: How far do we ride, and what is the pace?
A: Three-hour tours cover approximately 13 km. Two-hour tours cover approximately 8 km. The pace is relaxed. You do not need to be an expert, but it is better to be a confident cyclist.

Q: Are helmets mandatory?
A: Helmets are not legally required in Denmark. However, we provide them for free on all guided tours. For standalone bike rentals, helmets are available for a small additional fee.

Q: What kind of bikes do you provide? Can I bring my own?
A: We use standard Danish city bikes. We also offer kids' bikes, cargo bikes, and bikes equipped with toddler or child seats. You are welcome to bring your own bike, which reduces the ticket price.

Q: Do you offer e-bikes?
A: Yes, we offer a wide range of bikes including e-bikes, touring bikes, and standard city bikes. You can select your preference when booking.

Q: Can we store our luggage or bags at your shop during the ride?
A: Yes, we can usually accommodate small bags or luggage at the shop while you ride. Please contact us in advance to confirm we have space.

Group Restrictions and Specifics

Q: What languages are the tours conducted in?
A: We offer tours in English, French, Spanish, Italian, Danish, Swedish, and German. The language available depends on your specific booking.

Q: Are there minimum age or height requirements for children?
A: Minimum age requirements are listed on each specific tour page. To join a public tour on their own bike, a child must be at least 115 cm tall to safely ride a small adult bike. For children under 115 cm, we recommend booking a private tour or utilizing one of our cargo bikes or child seats so the group can maintain a consistent pace.

Q: Can we customize the route for a private or corporate group?
A: Yes. Contact us via email, and we will design a custom route tailored to your group's specific architectural or urban planning interests.

Q: What is the maximum group size?
A: Public tours are capped at 12 people. Standard private tours are capped at 16 people. For larger custom groups, capacity depends on the group's composition. We may assign an assistant guide or split the group into smaller cohorts.

Q: Do you offer corporate invoicing?
A: Yes, we can issue direct invoices for any private or corporate booking.

Safety & Preparedness

Q: Should I bring my own water or snacks?
A: We provide water bottles if you forget your own. Please note that our tours do not include stops for coffee or snacks.

Q: Are there bathroom breaks during the tour?
A: We recommend using the restroom before your tour starts. If an urgent need arises, your guide can facilitate a short stop while on the route.

Q: What should I wear?
A: Wear comfortable clothing suitable for the weather. Copenhagen weather can change rapidly. A sunny, 20°C day can quickly become windy and rainy. We highly recommend dressing in layers so you can easily adjust to the conditions throughout your ride.

Q: Is tipping expected?
A: Tipping is not expected in Denmark. However, if you feel your guide provided exceptional service, a gratuity is always appreciated.

Logistics & Pricing

Q: What is the minimum and maximum rental duration?
A: The minimum rental duration is one day. You can book up to 14 days directly on our website. For longer rentals, please send us an email.

Q: Do you offer discounts for multi-day rentals?
A: We do not offer discounts for multi-day or long-term rentals.

Q: What are your pickup and drop-off hours?
A: Please pick up your bike at the specific time you booked. If you need to arrive at a different time, email or call us in advance to confirm it is possible. Walk-ins without a reservation are welcome between 9:30 AM and 3:00 PM. We have a 24-hour self-return system, so you can drop off the bike at your convenience.

Deposits & Safety

Q: Do I need to leave a security deposit or ID?
A: You do not need to leave a security deposit or your physical ID card with us. However, we will verify your identity when you arrive to ensure it matches the booking information.

Q: What happens if I get a flat tire or mechanical issue?
A: Bring the bike back to our shop and we will fix it or issue a replacement. We recommend taking a moment to test the bike before leaving the shop to ensure everything feels right.

Q: Do the rentals come with locks?
A: Yes, all bikes come with high-quality locks. You do not need to bring your own.

Technical & Fitting

Q: How is the saddle height adjusted?
A: When you pick up your bike, our staff will help you adjust the saddle height to guarantee the best and most comfortable fit.

Q: Are the bikes equipped with lights for night riding?
A: Yes, our bikes are equipped with lights for riding after dark.

Q: Are there specific traffic rules in Copenhagen I need to know about?
A: Yes, Copenhagen has specific cycling traffic rules. Please ensure you are familiar with local cycling laws and signals before heading out into the bike lanes. We have a poster in the shop with illustrations you can check out before leaving with the bikes.